Woman spent $2,200 in her sleep – biometrics could have saved her wallet

A woman suffering from sleepwalking made over 40 purchases on the popular marketplace during the night — totaling $2,200. Her cart included 100 rugs, 100 dishwasher tablets, and dozens of stands. She claims she did all of this… in her sleep.

Now she’s trying to prove to the marketplace that the purchases were made while sleepwalking — to get her money back. But proving that is nearly impossible: from the platform’s perspective, it all looked like regular user activity.

How Biometrics Solves Such Situations

Biometric.Vision technologies can prevent such mishaps before an order is completed.
The Liveness Detection system, which is part of the eKYC client verification process, checks whether a real, conscious person is in front of the camera:

• distinguishes a real user from a photo, video, or 3D mask,
• tracks eye movement and facial expressions,
• determines whether the person is asleep or awake.

If the eyes are closed or the reaction appears unnatural — the system simply won’t allow payment confirmation.
This kind of control protects the buyer from impulsive or unconscious actions, and the seller — from returns, disputes, and reputational risks.

Smart Security = Comfort and Trust

Integrating biometric verification into the payment or login process on a marketplace helps create:

• a secure user experience,
• reduced fraud and error rates,
• transparent and protected relationships between the platform and the customer.

Biometric.Vision makes technology conscious — even for sleepwalkers.