Woman spent $2,200 in her sleep – biometrics could have saved her wallet

A woman who sleepwalks made over 40 purchases on a popular marketplace during the night, $2,200 in total. Her cart held 100 rugs, 100 dishwasher tablets, and dozens of stands. She says she did all of it in her sleep.

She now wants her money back and has to convince the marketplace that she was sleepwalking when she paid. That is close to impossible to prove. On the platform’s side, the orders looked like ordinary user activity.

How Biometrics Solves Such Situations

Biometric.Vision technologies can stop a purchase like this before the order goes through.
The Liveness Detection system, part of the eKYC client verification process, checks that a real, conscious person is in front of the camera. It:

• distinguishes a real user from a photo, video, or 3D mask,
• tracks eye movement and facial expressions,
• determines whether the person is asleep or awake.

If the eyes are closed or the reaction looks unnatural, the system will not let the user confirm the payment.
The buyer is protected from impulsive or unconscious purchases. The seller avoids returns, disputes, and damage to its reputation.

Smart Security = Comfort and Trust

Adding biometric verification to payment or login on a marketplace gives you:

• a secure user experience,
• reduced fraud and error rates,
• transparent and protected relationships between the platform and the customer.

With a liveness check at payment, a customer who is asleep cannot confirm an order.